Privacy Policy for swiftaluna.sbs
Your privacy is our commitment and priority
Introduction to privacy practices
At Swiftaluna, safeguarding your personal information is important to us. This policy explains how we handle, store, and protect data when you interact with our travel guide services.
By using swiftaluna.sbs, you agree to our collection and use of personal data under this Privacy Policy, following Malaysian privacy regulations (including PDPA) and international standards.
Information we collect
We collect personal data you provide directly, as well as information gathered automatically through your interactions with our website, solely to improve user experience.
Information provided directly by users
- • Your name and contact information provided via forms
- • Travel interests and communication preferences you share
- • Feedback, inquiries, and any correspondence submitted
- • Survey responses or participation in promotions
- • Account registration details and login credentials
Automatically collected information
- • IP address and device identifiers for security uses
- • Browsing data, site usage, and interaction analytics
- • Time and date of visits plus device type and browser
- • Cookies for navigation, personalization, and analysis
- • Geographical or location-based access information
How we use your data
Collected data helps us deliver, personalize, and improve our guides and respond to your requests. We only process data within legal and ethical boundaries.
- • Providing requested guide and support services
- • Enhancing or updating service functionality
- • Personalizing recommendations, content, or routes
- • Responding to your questions and comments
- • Communicating updates or relevant changes
- • Conducting usage analysis for improvement
- • Complying with legal and privacy obligations
Our approach: We take strict measures to protect all data in our systems and do not sell or misuse your information. Access is restricted to authorized personnel only, under robust security protocols.
Third-party data sharing
We may share necessary data only with trusted partners involved in supporting site operations, always ensuring your privacy rights are respected and protected.
Service provider engagement
External vendors assist with hosting, analytics, and customer support. All providers must adhere to privacy standards and sign confidentiality agreements.
Legal compliance
We may disclose information if required by Malaysian law, regulation, or legal process to protect our rights or comply with investigations.
De-identified statistics
Aggregated or anonymized data may be used for analysis but never for identifying individuals.
Your privacy rights
You have rights to access, update, delete, or object to processing of your data. Contact us anytime to exercise your privacy options safely and transparently.
- • Request to view your information held by us
- • Ask us to correct inaccurate personal details
- • Request deletion of your personal data
- • Ask for a transfer of your data to another entity
- • Object to how your data is being used
- • Request limits on how your data is processed
To exercise these rights, email our privacy team or use the contact form on our site. We aim to respond efficiently to all requests.
How we secure your data
Data is stored with modern encryption and protected by active security systems, with access restricted to essential staff only.
Technical safeguards
- • Encryption of information in transit and storage
- • Secure server infrastructure and firewalls
- • Regular system and vulnerability reviews
- • Proactive monitoring for unauthorized access
Organizational practices
- • Employee training on privacy protocols
- • Data access limited by job necessity
- • Audit trails for sensitive data usage
- • Routine privacy compliance reviews
Personal data retention
We store your personal data as long as necessary to meet service and legal requirements or until removal is requested, consistent with privacy laws.
- • Basic information for user accounts and profiles
- • Behavioral site analytics to enhance routes
- • Contact records for support and interaction
- • Transaction details if purchases are made
- • Email preferences for updates and suggestions
All data is deleted or anonymized after retention ends.
International data transfers
If data leaves Malaysia, we ensure adequate safeguards and only transfer to partners or storage with robust protections and privacy certifications.
- • Transfer agreements with trusted processors
- • Transfers only to countries with strong legal standards
- • European-standard contractual clauses where needed
- • Regular privacy impact assessments conducted
Cookies and usage
Cookies are used to personalize your experience, save preferences, enable functionality, and help us understand site usage, following strict standards.
Types of cookies used
- • Crucial for the website’s basic operation and security
- • Monitor page load and improve speed
- • Remember user settings and previous activity
- • Enable enhanced features and customized use
Control cookie preferences at any time in your browser settings.
Policy changes and notice
We may update this Privacy Policy in response to service improvements, legal requirements, or user feedback. Check for changes periodically.
- • Major changes communicated by prominent on-site notice
- • Policy updates linked at site footer
- • Notifications via relevant communication channels
- • Archive of amendment dates maintained for reference
Continued use means acceptance of policy updates.
Contact regarding privacy
Questions or requests can be sent by email or our site’s contact form.
Swiftaluna
Unit 1.01, Ground Floor, Menara Boustead, 10050 George Town, Penang Malaysia
Phone: +60 81-255 1999
Email: content@swiftaluna.sbs
Last updated on February 4, 2026
Effective from February 4, 2026